ZenBloks Official Policy: Returns, Exchanges & Warranty

Our Commitment to Quality: At ZenBloks, we build premium products designed for lasting comfort and support. This policy is created to be transparent and straightforward, ensuring you have complete confidence in your purchase. Please review these terms carefully.

Contact Information:

• Customer Support Inquiries: Contact Us
• Business Address: 1600 Rosecrans Ave, Ste 400, Manhattan Beach, CA 90266

1. The ZenBloks 100-Day Rest-Easy Trial (Leg Wedge Pillow Only)

We are so confident you'll love your ZenBloks Leg Wedge that we offer a 100-day risk-free trial, subject to the terms below.

1.1 Trial Period
Your trial period of 100 days begins on the date your leg wedge is delivered.

1.2 Mandatory Acclimation Period
To give your body a chance to properly adapt to the new support, we require that you use the leg wedge for a minimum of 30 days before initiating a return request.

1.3 Return & Refund Process
If, after the 30-day acclimation period but before the end of the 100-day trial, you are not satisfied, you may request a full refund. To do so, please contact our support team at with your order number. We may or may not require you to physically ship the used product back to us. After we determine the condition of the product we may instruct you to donate the product to a local registered charity then follow the return process.

1.4 Proof of Donation or Disposal
A full refund will be processed only after you provide valid proof of donation or disposal.

• Valid Proof of Donation: A clear photograph of the official donation receipt from the charity, showing the charity's name and the date.
• Alternative Proof of Disposal: If a suitable charity cannot be found, you must provide photographic proof of disposal as directed by our support team (e.g., a photo of the product with its brand tags clearly cut off).

1.5 Eligibility & Limitations
The 100-Day Rest-Easy Trial is limited to one (1) leg wedge per customer or household and is only available for orders placed directly through our website. This trial is valid only for purchases made directly from ZenBloks.com, the official and sole authorized seller of ZenBloks products.

2. 30-Day Return Policy (All Other Products)

For all products other than the Leg Wedge (e.g., Gel Seat Cushions), we offer a 30-day return window from the date of delivery.

2.1 Conditions for Return

• Unopened Items: Products in their original, unopened packaging may be returned for a full refund.
• Opened Gel Seat Cushions: An opened Gel Seat Cushion may be returned only if it is in new, unused condition, free of any wear, stains, or damage.
• Ineligible Items: Any other opened or used items are considered final sale and are not eligible for return.

3. General Conditions for All Physical Returns

The following conditions apply to any approved physical return (e.g., an unopened product or a Gel Seat Cushion).

3.1 Return Shipping
The customer is responsible for all return shipping costs. We recommend using a trackable shipping service, as we are not responsible for items lost in transit.

3.2 Packaging & Repackaging Fee
For any eligible return, we do not charge a general restocking fee. However, all original retail packaging must be returned in a reasonably intact condition.

• Returns with packaging that is excessively damaged, torn, or missing, thereby preventing the item from being resold as new, will be subject to a 15% repackaging fee, deducted from the refund amount.

3.3 Refund Processing
Once a returned item is received and inspected, an approved refund will be issued to the original payment method within 5-7 business days.

3.4 Original Shipping Costs
Original shipping and handling fees paid by the customer are non-refundable for standard returns. Shipping costs will only be refunded if the return is a direct result of our error (e.g., if you received a defective product or the wrong item).

• Exception for 100-Day Trial: For eligible returns of the Leg Wedge under the 100-Day Rest-Easy Trial, the full amount paid, including any original shipping fees, will be refunded.

4. 10-Year Limited Warranty

ZenBloks products are warranted against manufacturing defects for the original purchaser only. This warranty is non-transferable.

4.1 Warranty Coverage Period

• 10-Year Limited Warranty | Foam Core: The foam core is warranted against manufacturing defects for ten (10) years from the original date of purchase.
• 1-Year Limited Warranty | Fabric Cover: The fabric cover is warranted against manufacturing defects for one (1) year from the original date of purchase.

4.2 What This Limited Warranty Covers

• Foam Core (10 Years): Manufacturing defects that result in visible cracking, splitting, or deterioration of the foam under conditions of normal use. It also covers a visible indentation or loss of resilience greater than one (1) inch that is not the result of normal, expected softening from use.
• Fabric Cover (1-Year): Physical flaws in the fabric or zipper caused by a manufacturing error, such as defective seams or a faulty zipper mechanism under normal use.

4.3 What This Limited Warranty Does NOT Cover
This warranty strictly excludes: Personal Comfort Preference, Normal Wear and Tear, Physical Damage or Misuse, Improper Care, and Unauthorized Sellers.

4.4 The Warranty Claim Process

1. Contact Support: To initiate a claim, email our support team.
2. Provide Proof of Purchase: You must provide your original ZenBloks.com order number.
3. Submit Visual Evidence: We require clear photographs and/or a short video that unambiguously demonstrates the alleged manufacturing defect.

Determination of a manufacturing defect is at the sole discretion of ZenBloks. If a manufacturing defect is confirmed, we will repair or replace the defective product or component. If we require the defective item to be returned, ZenBloks will provide a prepaid shipping label.

Last Updated: September 16, 2025

Patents

Zen Bloks is a registered Trademark USPTO. Our Leg Elevation Wedge is protected by multiple patents and design registrations, including:

Design
Taiwan Design: D231844
German Design: 402023100595-0001
Utility
Taiwan Utility: M651917
German Utility: 20 2023 105 940
China Utility: ZL 2023 2 2759940.6
Please note: Additional patents are pending. All rights reserved.