ZenBloks Lifetime WarrantyWe are here to help! Whether it's a gift or for yourself, we stand behind everything we make. We promise to create our products with attention comfort, pain relief, and durability—because we want you to love our products as much as we do. If you aren't satisfied with our products contact us and we will solve it! 

ZenBloks American Brand Lifetime Warranty Disclaimer

We are here to help! Whether it's a gift or for yourself, we stand behind everything we make. We promise to create our gel seat cushion with attention to sitting, driving, wheelchair comfort, pain relief, travel ease, and durability—because we want you to love our products and enjoy long sitting as intended. If you aren't satisfied with the gel seat cushion itself, contact us through Amazon, and we will help solve it or offer a 30-day full refund.

Warranty Conditions:

• This warranty covers normal use wear and tear.
• Proper maintenance of the foam following manual recommendations is required. This includes using the inner cover lining, keeping the product in a dry, cool place, and avoiding water exposure.
• Any misuse or abuse of the product will void the warranty.

Claim Process:

• Photos and video will be needed for warranty claims to help engineers determine any damage, wear and tear, or misuse/accidents.
• An Order ID will need to be submitted or through our account backend.
• Once ZenBloks agents determine the cause of any warranty claim, ZenBloks reserves the right to determine if it is valid for a warranty claim.

Note: This warranty is valid for the original purchaser only and is non-transferable. Any modifications or alterations to the product will void the warranty. This warranty does not cover damages resulting from accidents, misuse, or improper care.

ShippingWe understand how important it is for you to receive your products in a timely manner. Here's a quick overview of our shipping times:

Free Standard Shipping Over $75

Standard Shipping: 5-8 Days

Expedited Shipping: 2-3 Days

International Shipping: Currently only available on Amazon

Alaska & Hawaii: 15-20 Days.

We do not ship to PO Boxes or military bases.
Shipping times can vary during peak periods or due to unforeseen circumstances. We value your patience and understanding in such instances.
Please note that shipping times may vary during peak periods or due to unforeseen circumstances. We appreciate your patience and understanding.

Returns & Exchanges

Returns & Refunds Policy

We want you to feel confident in your Zen Bloks® purchase. If you're not fully satisfied, we accept returns within 30 days of delivery for most unused products in their original condition. To initiate a return, please contact our support team with your order number.

Refunds will be issued to the original payment method once the item is received and inspected. Please note: original shipping charges are non-refundable unless the return is due to a defect, shipping error, or damage caused during transit. If the return is based on personal preference or change of mind, the customer is responsible for return shipping costs.

Our goal is to offer fair, transparent policies while maintaining product quality and sustainability. If you have any concerns about your order, reach out—we're here to help.

We stand by the quality of our products, but we also understand that sometimes things don't work out. If you're not completely satisfied, here's our return/exchange policy:

Once the product is returned, we will issue a refund for the product's full price, minus any discounts, accumulated interest, and shipping fees.

ExchangesYou have 30 days from purchase date to exchange. We realize it takes time to adjust to sleep or sitting positions. If you need longer just contact us to make arrangements for an extended return period. We will do up to 45 days. Must have original packaging and clean and undamaged. Customers are allowed one exchange, if by then there isn't satisfaction then our team will work with you to solve it. 

Account Requirement: Returns are only processed for customers with an account. If you've purchased as a guest, please set up an account to initiate the return.
Initiating Returns: To start the return process, contact our dedicated customer support team. They will guide you through the steps and provide any necessary information.

Lifetime WarrantyYour trust in ZenBloks means the world to us. All our products come with a lifetime warranty against manufacturing defects. Here's what you need to know:

Product Eligibility: The warranty is applicable only for current models of our products. Discontinued models are not included. It is the lifetime of the product.

Warranty Coverage Our warranty covers defects in materials or workmanship. It does not cover normal wear and tear, misuse, or damage from external sources. 

One year on covers and lifetime on the foam core.

Claim Process: If you believe your product has a defect covered by our warranty, please reach out to our customer support team with your Order ID. They will assist you with the next steps.

Remember, our goal is your utmost satisfaction. We're here to help, so don't hesitate to reach out with any questions or concerns!

Patents

Zen Bloks is a registered Trademark USPTO. Our Leg Elevation Wedge is protected by multiple patents and design registrations, including:

Design

• Taiwan Design: D231844
• German Design: 402023100595-0001

Utility

• Taiwan Utility: M651917
• German Utility: 20 2023 105 940
• China Utility: ZL 2023 2 2759940.6

Please note: Additional patents are pending. All rights reserved.