ZenBloks Lifetime Guarantee

We are here to help! Whether it's a gift or for yourself, we stand behind everything we make. We promise to create our products with attention comfort, pain relief, and durability—because we want you to love our products as much as we do. If you aren't satisfied with our products contact us and we will solve it! 

Shipping

At Zen Bloks, we understand how important it is for you to receive your products in a timely manner. Here's a quick overview of our shipping times:

Free Standard Shipping Over $75
Standard Shipping: 5-8 Days
Expedited Shipping: 2-3 Days
International Shipping: Currently on Amazon
Alaska & Hawaii: 15-20 Days.

We do not ship to PO Boxes or military bases.
Shipping times can vary during peak periods or due to unforeseen circumstances. We value your patience and understanding in such instances.
Please note that shipping times may vary during peak periods or due to unforeseen circumstances. We appreciate your patience and understanding.

Returns & Exchanges

We stand by the quality of our products, but we also understand that sometimes things don't work out. If you're not completely satisfied, here's our return/exchange policy:

Once the product is returned, we will issue a refund for the product's full price, minus any discounts, accumulated interest, and shipping fees.

Exchanges

You have 30 days from purchase date to exchange. We realize it takes time to adjust to sleep or sitting positions. Must have original packaging and clean and undamaged. Customers are allowed one exchange, if by then there isn't satisfaction then our team will work with you to solve it. 

Account Requirement: Returns are only processed for customers with an account. If you've purchased as a guest, please set up an account to initiate the return.

Initiating Returns: To start the return process, contact our dedicated customer support team. They will guide you through the steps and provide any necessary information.

Lifetime Guarantee

Your trust in Zen Bloks means the world to us. All our products come with a lifetime warranty against manufacturing defects. Here's what you need to know:

Product Eligibility: The warranty is applicable only for current models of our products. Discontinued models are not included. It is the lifetime of the product.

Warranty Coverage Our warranty covers defects in materials or workmanship. It does not cover normal wear and tear, misuse, or damage from external sources. 

One year on covers and lifetime on the foam core.

Claim Process: If you believe your product has a defect covered by our warranty, please reach out to our customer support team. They will assist you with the next steps.

Remember, our goal is your utmost satisfaction. We're here to help, so don't hesitate to reach out with any questions or concerns!